With every new purchase of LightSpeed, customers receive access to 30 days of telephone support and 30 days of free upgrades. Customers will continue to always have access to all updates and bug fixes to the version of the product they purchased. To continue to receive support and upgrades after the initial 30 day period, LightSpeed offers a Maintenance Plan.
We make upgrades to our software several times a year, with smaller updates delivered with even greater frequency, as we bring new functionality to the LightSpeed product family and rapidly incorporate customer requests.*
Keeping your LightSpeed installation up-to-date and on the leading edge is easy with the plan.
LightSpeed Support provides emergency after-hours assistance to customers with a valid Support and Upgrades subscription.
Please Note: All support requests are handled on a prioritized basis and not all support services may be available during these times.
Your emergencies become ours. Nothing is worse than having something go wrong and having to wait a day to process a Maintenance Plan.
Your employees can call support staff or submit a support request with their LightSpeed questions and issues and be assured of receiving expert answers from a trained consultant. This saves you from answering or researching these questions yourself or having to serve as the in-house IT specialist.
LightSpeed can access your database remotely upon request and troubleshoot or analyze issues when they occur.
* Please Note: Optional LightSpeed modules such as LightSpeed eCommerce are not included in the upgrades program. Updates to LightSpeed Mobile and LightSpeed for iPad are available for free from the App Store. A Maintenance Plan is not required in order to access these free downloads, however, it is important to note that LightSpeed for iPad and LightSpeed Mobile may not be backward compatible with older versions of LightSpeed for Mac. We recommend that you subscribe to our Maintenance Plan in order to access the latest updates to LightSpeed for Mac and ensure compatibility.