Looking to get the most of of your LightSpeed Point of Sale system?
Find everything you and your staff need to stay on top of your LightSpeed installation, from documentation and training videos, to troubleshooting articles and user forums.
Training
Every LightSpeed feature, setup and workflow, documented from the ground up for the Beginner to the Expert user.
Troubleshooting
Have you run into a LightSpeed issue or are unsure on how to proceed? Check our Troubleshooting section for resolutions to common problems.
Videos
Prefer to watch a video over reading the user guide? Many popular topics are covered in our easy-to-follow training videos.
Forums
Access some of the most knowledgeable users in the LightSpeed community and join discussions on popular LightSpeed-related topics.
Find the LightSpeed answers you’re looking for by searching our knowledgebase of technical articles, published and maintained by our own Support and Development teams.
LightSpeed Support strives to respond to phone and email requests within 1 business day from customers with a valid Support & Upgrades Subscription on weekdays.
All email requests will receive a response, however response times may vary.
LightSpeed Support offers emergency support to customers with a valid Support & Upgrades Subscription. Emergency support is offered during extended hours and is available to those unable to connect to LightSpeed or process credit cards
Please Note: All email and phone support issues are handled on a prioritized basis, and not all support services may be available during these times.
With every new purchase of LightSpeed, customers receive access to 30 days of telephone support and 30 days of free upgrades. Customers will continue to always have access to all updates and bug fixes to the version of the product they purchased. To continue to receive support and upgrades after the initial 30 day period, LightSpeed offers a Support and Upgrade Subscription.
LightSpeed UpgradesWe make upgrades to our software several times a year, with smaller updates delivered with even greater frequency, as we bring new functionality to the LightSpeed product family and rapidly incorporate customer requests.
Keeping your LightSpeed installation up-to-date and on the leading edge is easy with the Subscription.
Please Note: Optional LightSpeed modules such as the LightSpeed eCommerce, LightSpeed Mobile and On-Target Reports are not included in the Upgrades program.
Emergency SupportLightSpeed Support provides emergency after-hours assistance to customers with a valid Support and Upgrades subscription.
Please Note: All email and phone support issues are handled on a prioritized basis and not all support services may be available during these times.
Peace Of MindYour emergencies become ours. Nothing is worse than having something go wrong and having to wait a day to process a Support Subscription.
Employee AccessYour employees can call or email LightSpeed support staff with their LightSpeed questions and issues and be assured of receiving expert answers from a trained consultant. This saves you from answering or researching these questions yourself or having to serve as the in-house IT specialist.
Remote Database AccessLightSpeed can access your database remotely upon request and troubleshoot or analyze issues when they occur.
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