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FAQ

• What is a LightSpeed User License?

  The number of user licenses represents the number of computers that can be simultaneously logged into LightSpeed. For example: With a 3 user license you can have LightSpeed installed on an unlimited number of Mac, iPad, iPhone and iPod Touch clients, 3 of which can be logged in at the same time. The Web Store module is sold separately. With every new purchase of LightSpeed, the customer receives access to 30 days of telephone support, free upgrades and updates. After the initial 30 day period has expired, the customer may choose to purchase a 12 Month Support and Upgrades Subscription, without which they will retain access only to online support via email.

• What is a Bundle?

  A 'Bundle' is a grouping of LightSpeed products sold at a discounted price. For example: The cost of a 'Good Bundle', which groups a LightSpeed User License and a Support and Upgrades Subscription, is less than the cost of purchasing the same two items separately. If you would like to learn more about our bundles please contact our sales staff.

• What are Upgrades and Updates?

  Upgrades are changes in the major version number of the product and generally refer to the addition of major functionality to the software. For example, you would upgrade from version 1.0 to 1.1, or version 5.5 to 6.0. Upgrades are free to new customers (customers still their initial 30 day period) and those covered by a 12 Month Support and Upgrades Subscription.

  Updates are changes in the minor version number of the product and generally refer to bug fixes and the addition of minor functionality. For example, you would update version 4.0.2 to version 4.0.3. Updates are free to all customers owning the major version being updated.

• What is a Support and Upgrades Subscription?

  Upon purchasing a Support and Upgrades Subscription a customer is granted a period of 12 months during which they have access to live telephone tech support and free LighSpeed upgrades. A customer covered by a Support and Upgrades Subscription can call our tech support staff at any time during regular business hours with upgrades made available to subscription owners on lightspeedretail.com. For example: A customer covered by a subscription can upgrade to any versions released within the 12 months covered by their subscription. New customers buying a subscription will extend their 30 day coverage to 13 months.

• What is included in a Mac POS Hardware Kit?

  A Mac POS Hardware Kit is a grouping of LightSpeed-compatible POS hardware products, discounted for sale as part of a 'Better' or 'Best' bundle. Composed of the most popular hardware items for retail businesses getting started with LightSpeed, the Mac POS Hardware Kit includes the following:

  • Star Micronics 'TSP-100' receipt printer with 50 rolls of paper
  • Black APG Vasario USB cash drawer
  • DYMO 'LabelWriter 400 Turbo' label printer with roll of 500 labels
  • ID Tech 'Mini Mag' Credit Card Swipe
  • Black Honeywell 'Voyager' USB Bar Code Scanner with Stand

  Shipping is included (clients outside of the continental U.S. are subject to extra charges for shipping.) Additional LightSpeed-compatible hardware is available for purchase through LightSpeed Sales and can be viewed on our Hardware Page. If you would like to order more hardware, individual items or a different grouping of items, please contact our Sales department at 866-932-1801 ext 1.

• What is included in a Mobile Hardware Kit?

  LightSpeed Mobile Hardware for iPod touch 4th Generation, Sled Charger Cable, Ground Shipping to Continental USA.

  Please contact Sales or a local LightSpeed Reseller if you would like to order a Mobile Hardware Kit for iPhone 4.

• What if I would like to use LightSpeed at multiple locations?

  LightSpeed 3 offers a comprehensive solution

  Multi-Store Pro includes the following features:

  • Product & Supplier Replication
  • Cross-Store Gift Cards
  • Cross-Store Returns
  • Cross-Store Reporting

  Multi-Store Pro's per store price is tied to the number of LightSpeed user licenses that have been purchased at each location. If you are interested in pricing we encourage you to contact LightSpeed sales department - sales@lightspeedretail.com or (866) 932-1801 x 1 or contact a local reseller.

  Learn more.

• What is included in a Web Store Hosting Package?

  Web Store hosting packages are available from LightSpeed Sales at $299 USD for 6 months and $499 USD for 1 year. SSL security certificates are available at $199 USD for a 1 year term.

  Specialized turn-key Web Store hosting from LightSpeed saves your business the headache of having to set up and maintain your own e-commerce site and online database servers. SSL security protects the privacy of your shoppers' payment information, while automated updates mean your online storefront can benefit immediately from new Web Store features and fixes as they are released.

• What are LightSpeed Modules?

  Modules are special LightSpeed-integrated software packages which extend the application's performance and are sold separately.

  • The eCommerce module is a customizable online shopping cart, allowing your business to create e-commerce site from its LightSpeed database with a single click. For more information see our Grow Online section.
    

• What is LightSpeed Mobile?

  LightSpeed Mobile is the mobile retail extension to the next-generation LightSpeed Point of Sale system for Mac that transforms the way retailers sell to their customers using the same mobile hardware employed by Apple in its highly-acclaimed retail stores. It offers stores a true advantage over competitors with an alternative to traditional retail systems and long, impersonal line ups at the register. Retail sales staff can use LightSpeed Mobile to connect to a LightSpeed database and process sales anywhere in the store with an iPod Touch or iPhone. LightSpeed Mobile offers the ability to:

  • Create New Invoices
  • Perform Inventory Lookups
  • Scan Products with Linēa-pro Hardware
  • Process Credit Card Payments
  • Accept Signatures On-screen
  • Email Receipts

  For more information see our LightSpeed Mobile section.

• What is LightSpeed for iPad?

  LightSpeed for iPad brings the LightSpeed Point of Sale experience to Apple’s acclaimed tablet platform, allowing retailers to showcase their products with Show & Tell and process transactions anywhere. LightSpeed for iPad is retail’s first interactive point of sale system, combining next-level personalized selling with inventory scanning, wireless payments and the powerful retail workflows of LightSpeed. Invoices are saved in LightSpeed, which includes backend retail management features like purchasing and reporting in a comprehensive and easy-to-use Mac desktop app. LightSpeed for iPad offers the ability to:

  • Create New Invoices
  • Perform Inventory Lookups
  • Show & Tell
  • Select or Create a Customer
  • Scan Inventory
  • Process Payments and Accept Signatures
  • Sell and Redeem Gift Cards
  • Print or Email Receipts

  For more information see our LightSpeed for iPad section.

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Monthly Financing Now Available

Resellers who are financing-designated create custom financing packages for retailers so the full LightSpeed solution can be acquired without paying the complete price all at once. Financing packages may have minimum total amounts, include hardware purchasing requirements, or require client credit information.

Resellers who meet LightSpeed's requirements are specially listed on lightspeedretail.com/find-a-reseller and identified as LightSpeed-approved to offer financing.

For example:

If a new client was looking to purchase new Macs, on site installation and training, point of sale hardware, and the LightSpeed Software and Support and Upgrades Subscriptions - a reseller could turn a package costing thousands into monthly payments of a few hundred dollars every month for a term of 24 to 60 months.

Information

Resellers

Order Policy