• LightSpeed for iPad 1.4 now live with new payment options


    LightSpeed for iPad 1.4 is now available in the App Store. This update adds support for Merchant Warehouse’s Genius platform, Moneris payment processing in Canada, encrypted card payments using MagTek’s uDynamo, and rounded cash payments. 

    • Genius platform from Merchant Warehouse – Utilizing the Genius platform will allow LightSpeed for iPad to accept all types of mobile payments, including Google Wallet and LevelUp, while seamlessly working alongside the payment terminal to provide secure and convenient point-to-point transactions from the selling floor. With Genius, retailers can honor customer loyalty programs and never need to worry about manual updates—Genius adds new payment options automatically as they arise.
    • Moneris – LightSpeed’s Canadian customers can now integrate their Apple device with Canadian payment terminals, eliminating the need for bulky device add-ons or sales counters.
    • uDynamo – LightSpeed for iPad now supports encrypted card payments using uDynamo card readers. Perfect for small to medium sized businesses, uDynamo simply plugs into the headphone jack of an iPad to process payments.
    • Rounded cash payments – Retailers can now process transactions using rounded cash payments in order to accommodate customers using currencies that are phasing out smaller denominations.
  • LightSpeed 3.8.1 Now Available

    Today, we released LightSpeed 3.8.1, which includes a number of bug fixes and interface enhancements. Some key changes:

    • Gallery view is synchronized when scrolling or selecting an item in the list
    • Multi-keyword searches, as well as Customer email and First/Last name searches
    • Double-clicking a Gallery image now opens the document
    • Several system crashes have been resolved.

    You can see the full list of changes here, or download the new version from our Downloads page. A big thank you to everyone who’s been using 3.8; your feedback has been crucial in making these improvements, so please keep it coming!

  • Interview at the 17th Stanford Accel Symposium

    Our CEO Dax Dasilva was recently in California for the 17th Stanford Accel Symposium, the theme of which was The Re-Imagining of the Modern Enterprise. He and John Locke from Accel Partners sat down with John Furrier of SiliconAngle about the present and future of both retail and LightSpeed. See the full interview below.

  • LightSpeed 3.8 Release Party in NYC


    Last Thursday, we had a great event at our new NYC office to celebrate the release of LightSpeed 3.8. We had wonderful hors d’oeuvres provided by Mary Giuliani, DJ Gino Santos providing live music, and an open bar with our own celebratory cocktail – The Thirty Eight. The demo room was packed all night with people trying out the new release and sharing their stories of retail success.

    A sincere thank you to all of the customers, resellers and friends who made it out – we hope we’ll see you at our New York office again soon.


    Complete photo album on Facebook.

  • Other LightSpeed 3.8 Highlights

    We’ve covered the all-new StoreMaster and Dashboard features in-depth already, but there are some other great 3.8 features that we’re sure a lot of people will love.

    Sell-Through Report

    Get insight on which items are rising rapidly in popularity, week-on-week. The Sell-Through Report shows you the week’s starting quantity, received quantity for the week, the quantity of the items sold, and the final sell-through percentage. This information is invaluable for seeing what’s hot and what you should be ordering for your store.

    Cash Rounding

    Several countries have begun phasing out smaller denominations of physical currency. Both Canada and Australia have eliminated one-cent coins, and New Zealand has gone even further by discontinuing five-cent coins as well. Cash rounding simplifies the totals for cash purchases in these countries.

    Integrated Payment Processing Comes to Canada

    No more double entries: we’ve added Moneris Solutions as our exclusive partner for integrated payments in Canada. Moneris is Canada’s largest provider of electronic payments and delivers leading-edge payment technology, superior service, and support to more than 350,000 customers across North America.


    The new Genius Customer Engagement Platform from Merchant Warehouse has the power to do what no other payments solution can do – aggregate and integrate every conceivable transaction technology, payment type, and customer program into a single platform. And now, you can use it with LightSpeed. Visit MerchantWarehouse.com for more info.

    Download a free 30 day trial now and experience the latest that LightSpeed has to offer. If you have a Maintenance Plan, you can upgrade to 3.8 whenever you like. If you don’t have a Maintenance Plan and want to use 3.8 in your store, send us an e-mail at sales@lightspeedretail.com and we’ll sort things out for you.

  • Dashboard – Your store at a glance

    While technically a part of StoreMaster, the Dashboard is one of the biggest new additions to LightSpeed for Mac; we wanted to give it some time in the spotlight. Dashboard harnesses the power of LightSpeed’s built-in analytics tools and distills your store’s data into widgets that are easy to read and totally customizable.

    Continue Reading >>
  • StoreMaster – Complete Store Mastery

    The browser is the part of LightSpeed that store owners interact the most with. For LightSpeed 3.8, we wanted to create a new experience for store owners that makes their jobs significantly easier.

    StoreMaster is the new browser, and it’s our vision of a LightSpeed built for the future. Not only has it been rebuilt from the ground up using Apple’s native Cocoa programming language for faster performance, it’s been redesigned in both form and function. In the case of StoreMaster, beauty isn’t just skin deep.

    Continue Reading >>
  • Introducing LightSpeed 3.8

    We’re proud to announce that LightSpeed 3.8 – one of the most significant updates in the application’s history – is available now. Over the next few days we’ll be posting about the new features in-depth, but here’s a high-level look at what’s new.

    StoreMaster is our redesigned and re-engineered browser. It’s the window into your business and lets you manage your products, customers, suppliers, and everything in between. It’s also a glimpse at the future of LightSpeed; it’s been coded from the ground up in Apple’s native Cocoa programming language, and has a beautiful new interface that’s easier than ever to use. It still has all of the functionality you’ve come to expect from the browser, like quotes, invoices, SROs, time-billing, purchasing … and everything else.


    The new Dashboard harnesses the power of LightSpeed’s built-in analytics tools and distills your store’s data into customizable widgets. See your last twelve months of sales at a glance and keep up with your top selling products, total sales, and targets. Each user can customize the Dashboard so that they see only what’s important for them.

    Other great new features include:

    • a new Gallery interface that makes browsing images and checking inventory faster than ever
    • a revamped Smart Find with more powerful search options
    • a live stream of Notifications with updates on sales from the web, completed reports, and license updates
    • popularity tracking with Sell-Through Reports
    • simplified cash processing in countries that are eliminating smaller denominations with Cash Rounding
    • integrated credit card payments in Canada with Moneris
    • support for Merchant Warehouse’s Genius platform

    Stay tuned to the blog this week for an in-depth look at some of the great new features.

    Download a free 30 day trial now and experience the latest that LightSpeed has to offer. If you have a Maintenance Plan, you can upgrade to 3.8 whenever you like. If you don’t have a Maintenance Plan and want to use 3.8 in your store, send us an e-mail at sales@lightspeedretail.com and we’ll sort things out for you.

  • LightSpeed on Bloomberg TV


    LightSpeed’s founder and CEO Dax Dasilva was on Bloomberg TV’s Taking Stock program last night to discuss how LightSpeed can help retailers by giving sales teams instant access to product information, and engendering customer loyalty with personalized shopping experiences.

    Check out the full video.

  • Combating the “Showroom” Phenomenon

    Showrooming – the act of a consumer using a physical store as a reference, and then buying the same item elsewhere online – is one of the top issues facing brick-and-mortar retailers in the 21st century. Retailers have employed a myriad of strategies in order to fight off so-called “show roomers” or to entice them to buy on-site, to mixed success. Recently, a story about a health food store in Brisbane, Australia charging a $5 “just looking” fee went viral.


    As of the first of February, this store will be charging people a $5 fee per person for “just looking.” The $5 fee will be deducted when goods are purchased. … There has been high volume of people who use this store as a reference and then purchase goods elsewhere. These people are unaware our prices are almost the same as the other stores plus we have products simply not available anywhere else. This policy is line with many other clothing, shoe and electronic stores who are also facing the same issue.

    In our experience, we haven’t actually seen any other stores attempt to charge a fee like this; and considering a grand total of 4 people have paid the fee at the Brisbane shop, it’s easy to see why.

    So, what’s the right way to do this?

    Customer service and in-store experience will always be key to the success of a brick-and-mortar. The ability to handle physical goods is something that can’t be replicated online, and creating a positive atmosphere in which to do it helps build customer loyalty. Everything in your store contributes to this, from the layout of your space, the efficacy of your staff, and the technology you use.

    Obvious advantages of in-store tech like LightSpeed include rapid transaction times and in the case of LightSpeed for iPad and LightSpeed Mobile, a less intrusive checkout experience that lets you focus on building relationships with your customers. But there are more concrete ways you can use LightSpeed to improve your in-store experience. For example, returning items at most stores – both B&M and online – is generally frustrating, particularly if you’ve lost your receipt. But LightSpeed tracks all invoice history with incredible detail, making it easy to look up a customer’s purchase and process the return, even without a receipt.

    Have an online presence. More and more people are doing research about products online before selecting where to buy it from, and it’s crucial that your store is a part of this process. LightSpeed’s Web Store is a great way to get online easily, since it syncs your already existing product information to your website. You can even lure so-called “showroomers” to your online presence by offering them, say, a $5-off promo code for use on your web store. This first act of generosity is a great way to begin building a relationship with a customer.

    No matter what, showrooming is going to be an inevitable issue going forward. The best strategies are pragmatic ones, playing into the positive attributes of your business, rather than making customers uncomfortable and creating a negative atmosphere.

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